Theresa Raye Neals

 

13303 Meyer Road #D – Whittier, CA  90605 neals4h@gmail.com  Mobile (843) 284-6325

 

Operations Technician

Morningside Recovery08/2015 – Present

Ø                   Aids admissions in new client intake in accordance with New Client Intake Policies and Procedures.

Ø  Transports clients to and from groups, individual therapy, meetings, and outside appointments in accordance with daily drive schedule.

Ø  Supports off site staff with the enforcement of and accountability for rules and guidelines as outlined in handbooks.

Ø  Assists staff and clients in the administration and performance of drug testing in accordance with policies and procedures.

Ø  Performs pre and post shift inspection of vehicle with regards to maintenance, safety, and the vehicle’s readiness to operate.

Ø  Communicates concerning client behavior to appropriate staff in a manner which staff fully understands.

Ø  Assists in crisis intervention as appropriate in accordance to policy and procedures.

Ø  Responsible for transporting prospective and/or existing clients that may be transferring facilities, admitting, or discharging from Morningside Recovery.

Ø  Interacts with and supervises clients during off-site activities in a manner which protects client confidentiality and supports client care.

 

Professional Coach Operator Customer Service

First Transit02/2015 – 08/2015

Ø                   Maintained current status of all qualifications for commercial driving according to company, local, state and federal regulations.

Ø                   Assist passengers as needed during transport back and forth to the Disneyland Resort.

Ø                   Performed required pre-trip and post-trip vehicle inspections to ensure vehicle is safe, clean and ready for travel.

Ø                   Completed all necessary paperwork promptly and accurately according to company, state, and federal agencies.

Ø                   Completed all training and testing as required by the company, state and federal agencies.

Ø                   Keep a professional appearance and demeanor at all times while on duty, while in uniform, or while wearing any form of advertising for First Transit.

Ø                   May be required to drive up to 10 hours per day and/or a combination of driving and on-duty not to exceed 10 hours except where off-duty options apply in a 24 hour period.

 

Installation Services

UNITEKUSA (FTS USA - A Comcast Subcontractor Company)09/2014 – 12/2014

Ø                   Analyzed, maintained/repaired residential coaxial drop system, phone wiring data network equipment\service.

Ø                   Installed, serviced and disconnected residential Video, Data and Voice services when necessary.

Ø                   Installed Comcast Cable customer premise equipment while maintaining an accurate and complete inventory of all Company-issued equipment.

Ø                   Configured coaxial drop system to meet Comcast Cable installation standards.

Ø                   Performed personal computer software configurations.

Ø                   Identified defective customer equipment and ensured a timely return to the warehouse for processing.

 

Information Technology

Neals For Hire Computer & Technology Services and Consulting10/1996 – Present

Provided Desktop Support, Dell Windows 7 Migration, Installs, De-Installs, etc. in the metro Atlanta area  for GO2ITGroup - 26260 Center Ridge Rd - Westlake, OH 44145 (as needed from 01/2014-05/2014)

Ø                   Disconnected old PCs, Printers, peripherals, etc. and packaged them for shipment.

Ø                   Connected new PCs, Printers, peripherals, etc. and installed new software via scripts provided by vendor.

Ø                   Connect Printers via network mapping or software installation and performance troubleshooting.

Ø                   Performed Data Migration from old PCs to new PCs via USB Flash Drives, Network Connection, etc.

Ø                   Provide both in person and/or phone support for home theatre entertainment equipment to include televisions, tuners, DVD and/or DVD-R players.

Ø                   Provide One-On-One Computer Utilization and Instruction.

Project Management

Verveba Telecomm03/2013– 05/2013

Contract Telecommunications RF Drive Tester (CDMA, GSM, UMTS or LTE)

Managed project to include time management, logistics, inventory, etc.

 

Ø                   Displayed ethical thinking and effective communiqué with others.

Ø                   Had the ability to see the big picture and anticipate possible issues in order to complete each task seamlessly.

Ø                   Liaised with client to acquire drive test area for project.

Ø                   Set up, troubleshot, monitored and manipulated TEMS (v 14.*) software

Ø                   Loaded script set by client, recorded drive test and saved log file.

Ø                  Upload log files to ftp, server, etc.

 

Outside Plant Telecommunications Engineer - 03/2011 – 09/2011

Byers Engineering

Ø                   Displayed integrity as it deals with time management.

Ø                   Was self-motivated to complete project within time parameters.

Ø                   Provisioned a proven ability to work without close supervision to complete engineering work authorizations for routine small projects and some larger projects.

Ø                   Drafted Outside Plant (Pedestals, Repeaters, Poles, Terminals, etc.) using Microstation BSTCAD V8

Ø                   Exerted physical efforts to assess best outside plan design through walking miles, measuring distance between telephone poles, recording serial numbers on existing plant, etc. for the digital design of (then) current and updated digital plant.

Ø                   Prepared outside plant field notes and consequent CAD design for aerial, buried/underground construction.

Ø                   Liaised with County and State Departments for the purpose of preparing permits for work completion.

 

Education

CompTIA10/2011 & 11/2011Nashville, TN USACompTIA A+ Cert., Pass

TEFL/ESL Certification01/2009 – 02/2009Sámara, Costa Rica Costa Rica TEFL, Pass

Tech. Coll. Of Lowcountry  08/2001 – 05/2003  Beaufort, SC USA2-Yr Cert, Pass, Dean’s List

Morris Brown College08/1991 – 12/1991Atlanta, Ga.  USAB.S. Architecture Program

(Coursework Completed)

University Of Memphis01/1989 – 12-1990Memphis, TN USAB.S. Architecture Program

(Coursework Completed)

 

 

 

SUMMARY OF QUALIFICATIONS:

Ø                   Strong written and verbal communication

Ø                   High Computer Proficiency

Ø                   Extensive Travel Experience

Ø                   Customer Service and Support Experience

Ø                   Training, Teaching Experience

Ø                   Excellent Organizational and Customer Relations

Ø                   Proven superior performer in high stress work environments

Ø                  Prior Service, Specialist (E-4) – US Army Reserves (1994-2002 Honorable Discharge)

 

 

** The gaps in my employment stem from many periods of lay-offs and contractual employment that ended abruptly.  This can be verified with proof of unemployment benefits from approximately 2008 - 2012